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Contact AussieCasinoGetaways
Ask about hotel features, stay packages, accessibility, group travel or destination planning.
Frequently asked questions
Useful information before you enquire
Use the contact form and select your preferred hotel. Include approximate dates, guest numbers and any room or accessibility requirements so the response can be more useful.
Casino and gambling areas are restricted to adults aged 18 and over. Valid photo identification may be requested at the venue entrance.
Yes. Casino participation is optional. Accommodation, dining, spa, pools, events and local destination experiences can be enjoyed independently.
Package inclusions and room categories depend on seasonal availability. An information request is not a confirmed reservation, and final details should be reviewed before committing.
You can ask about step-free routes, accessible rooms, bathroom layouts, lifts, parking and support for specific mobility or sensory requirements.
Group enquiries can include celebrations, meetings, retreats and multi-room leisure stays. Provide the approximate group size and purpose so suitable options can be discussed.
Our Responsible Gambling page links to Australian support organisations, self-exclusion information and practical tools for setting limits.
General enquiries are reviewed during support hours, Monday to Sunday from 8:00 AM to 10:00 PM AEST. Response times can vary during peak periods.